- For quality service: each site has its own characteristics. In order to meet the customer’s requirements, we study each of them in a personalized manner and in the frame of the existing Belgian regulations (SPFI).
- For quality monitoring : from the first contact on, we listen to the customer in order to give him the best offer : the offer which is the closest to his needs. If possible, we provide him with specifications as a basis for future collaboration.
- At least one evaluation per month: analysis and service report. - Management service: evaluation of the guards and insuring proper communication between customer and guard.
- Transparency: for excellent collaboration, we make sure everything is clear from the beginning. Later in the process, management makes sure that transparency is established for the customer and with the guards.
- for the results: customer satisfaction is our only evaluation tool.
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